Switch to ADA Accessible Theme
Close Menu
Home > Support Desktop Specialist

Support Desktop Specialist

Kopka Pinkus Dolin, a regional law firm, is seeking a service focused individual to help us continue the firm’s success and growth through IT initiatives. The Support Desktop Specialist is expected to perform responsibilities with a commitment to providing superior service to the firm’s employees and maintaining an atmosphere of teamwork and continuous improvement.

Key responsibilities of this position include:

  • Handle tickets escalated from the Help Desk in a timely manner. Provide follow-up to users after initial visit. Retain ownership of own assigned tickets and update ticket logs daily.
  • Provide direct technical support for computer system users in the office.
  • Support and troubleshoot both computer and telecommunications-related issues: software, hardware, network devices, printers, and smartphones.
  • Assist with training system users as required on all aspects of computer technology.
  • Participate in application testing.
  • Participate in the weekly rotation of the after-hours support.
  • Maintain and improve technical skills and abilities through continuing professional education and certifications.
  • Some travel is required to assist with on-site support.

Required Skills:

  • High School Diploma or equivalent.
  • At least a two-year college degree or technical school diploma is preferred; however substantial experience can substitute for education.
  • A minimum of three years’ experience in IT operations, preferably in a law firm environment.
  • A+ Certification is required. Network+ and Security is preferable.
  • Experience with Sharepoint is a plus.
  • Experience with M365 is a plus.
  • Excellent oral and written communication skills.
  • Ability to read, comprehend and follow instructions.
  • Ability to communicate with attorneys and staff in an effective, non-technical manner.
  • Strong technical knowledge in relevant areas.
  • Demonstrated ability to train computer system users in one-on-one settings.
  • Ability to manage multiple priorities and adjust to changing priorities in a professional manner.
  • Willingness and ability to assume new tasks and responsibilities.
  • Proven ability to maintain and update technical knowledge and skills.
  • Strong service orientation, and an ability to establish and maintain effective working relationships with users, peers, office and firm management, and outside business partners.
  • Ability to work well under pressure, facilitate solutions, and meet deadlines and milestones for projects assigned.
  • Commitment to professional growth and development.

Job Type: Full-time

Pay: $40,000.00 – $50,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Retirement plan
  • Vision insurance


  • 8 hour shift

Work Location: Hybrid remote in Farmington Hills, MI 48334

If you would like to work in a supportive firm with like-minded teammates, please submit your resume here. Our Human Resources Manager, Khushbu Shah, is available to answer any questions you may have. Khushbu can be contacted by e-mail or phone: 847-229-3867.

Return to the KPD Career Page